Bishkek Petroleum

Our team helped Bishkek Petroleum, one of Kyrgyzstan's leading petroleum companies, with a customer-facing mobile app and a CRM system that significantly increased their service quality.

Platform

Web, mobile

Customer location

Kyrgyzstan

Industry

Petroleum

Team size

6 specialists

Services

Web and mobile development, software integration

Technologies

NodeJS, Express, Handlebars, MySQL, Docker, Telegraf, Express-status-monitor, cls-rtracer, Quasar Framework, Vue 2, Vue 3, Vue-i18n, Yandex Maps, WebSocket, Cordova, Capacitor, Firebase

Summary

Bishkek Petroleum, Kyrgyzstan’s petroleum giant, asked our team to develop a solution that would provide unique value to their customers and enhance their services. We created a mobile app that enables drivers to quickly find the nearest gas station and purchase services or items from its convenience store online. Our team has also provided the customer with a CRM system that interacts with the mobile app by processing and responding to driver requests.

Solution

Our software development specialists used Node.js backend and Quasar frontend to deliver a feature-packed solution. We applied microservices architecture to provide a cross-platform mobile app with necessary features in a fast and efficient way. This app is oriented toward the customers of Bishkek Petroleum and includes the following features:

Integration with Yandex Maps that allows the drivers to find and create a route to the nearest Bishkek Petroleum gas station;
The automatic car refueling feature that enables drivers to refuel their cars by scanning QR codes on gas station fuel dispensers;
Integration with various payment systems, including Pay24, UniPay, Quickpay, etc.
A loyalty program that connects with users’ personal wallets, enables them to receive bonuses, and participate in company promotions.

We also connected the mobile app with a CRM system. It provides company administrators with the following features:

Management and identification of new clients;
Generation of personal bonus wallets provided to the clients;
Functionality for managing the company’s loyalty program;
Transaction and bonus monitoring;
Management of gas stations with an in-app dynamic map;
Mobile app content management;
Integration with the 1С corporate management system;
Messaging functionality for customer support.

Challenges

The customer wanted our team to develop a complex solution involving a mobile app and a CRM system. The solution had to provide its users with a great range of features, including payment options and QR scanning. Hence, both platform parts had to be supplied with multiple services. Some of these services required complex integrations. Besides, we had to ensure that a mobile app and CRM system perfectly interact with each other and run smoothly under different data loads.

Result

Integration with Yandex Maps that allows the drivers to find and create a route to the nearest Bishkek Petroleum gas station;
The automatic car refueling feature that enables drivers to refuel their cars by scanning QR codes on gas station fuel dispensers;
Integration with various payment systems, including Pay24, UniPay, Quickpay, etc.
A loyalty program that connects with users’ personal wallets, enables them to receive bonuses, and participate in company promotions.

We also connected the mobile app with a CRM system. It provides company administrators with the following features:

Management and identification of new clients;
Generation of personal bonus wallets provided to the clients;
Functionality for managing the company’s loyalty program;
Transaction and bonus monitoring;
Management of gas stations with an in-app dynamic map;
Mobile app content management;
Integration with the 1С corporate management system;
Messaging functionality for customer support.